Introducing the City Bar’s Customer Service Department – Bret I. Parker

Fall 2014

One of the amazing things about the City Bar is the variety of activities, programs, and benefits that we offer. On any given day, there can be dozens of meetings or events here at the House of the Association and a vast multitude of people reach out to us for everything from CLE to membership to pro bono work.

To address the needs of our members, future members, and the public, the City Bar is launching a customer service department. Now, when people call the City Bar’s main number, 212-382-6600, they will speak with customer service representatives trained to answer questions about a variety of topics, and if they can’t answer the question the call will go to someone who can. The idea is to create a seamless, one-stop-shopping experience for our members and others. With one point of contact, they’ll get the answers they need faster, with fewer transfers of their calls. Over time, we’ll learn more about our members’ needs so we can serve them better.

In addition to answering questions, the customer service department will also take membership applications and dues, register people for programs, take orders for CLE products, reserve the Small Law Firm’s meeting rooms, sign up members for the Virtual Law Firm, and more.

In addition to calling, members are invited to email customerservice@nycbar.org, fax 212-869-4451, or walk in with no appointment needed. The customer service department is located in the lobby directly opposite the front desk and operates Monday through Friday, from 9:00 a.m. to 6:00 p.m.

The department will operate under the leadership of Arlene Bein, the City Bar’s Director of Membership and Marketing, and will be run on a day-to-day basis by Customer Service Manager Locksley Green and a number of customer service representatives. Locksley brings years of customer service experience at major retailers, as well as seven years of managing customer service and other matters in the City Bar Center for CLE.

We are constantly looking for ways to serve our members better, and as always I invite you to email me with your feedback.