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Employment

Position Title: Customer Service Representative
Department: Customer Service
Position Report to: Customer Service Manager
FLSA Status: Non-Exempt

Job Function

To be the direct connection between City Bar members, customers and prospects and the broad array of membership benefits, CLE programs, events, and other services. To respond to all member/customer visits, calls, emails and requests in an expeditious, accurate, courteous and professional manner. To deliver outstanding customer service to our members, customers, faculty and guests.

Major Activities

Customer Service:

  • Create value for the City Bar member and customer by providing exceptional customer service.
  • Handle heavy volume of customer service calls.
  • Provide In-take of membership requests, live registrations and audio/visual orders by phone or fax, visits, or email.
  • Understand membership benefits, policies, qualifications and its various categories, MCLE requirements, CLE programs, CLE policies.
  •  Respond to customer service inquiries accurately and in a timely manner.
  • Perform outbound member welcome calls to new members and CLE calls to Professional Development Directors, Passport holders and other calls as required.
  • Provide timely and accurate response to messages/emails left on membership and CLE voicemail/email boxes.
  • Provide support at CLE programs and membership events as required.
  • Upsell membership, CLE programs, other events and services where appropriate.

Data Entry

  • Accurate data entry of membership applications, registrations for events, CLE programs and/or audio/visual purchases into IMIS and Small Law Firm Center (SLFC) room requests and other services.
  • Accurate tracking of marketing codes.
  • Process credit card, check payments, refunds and cancellations for membership, events, SLFC, AV & live programs. Follow-up on rejected credit cards as required.
  •  Prepare monthly reconciliation report.

Administrative:

  • Provide administrative support as necessary including filing, photocopying and updating program materials.
  • Other duties as required.


Education and Qualifications

Bachelors Degree and 1-5 years experience in a customer service environment. Excellent interpersonal, communication, problem solving and organizational skills are needed. Good computer skills with knowledge of Microsoft Office and iMIS a plus. Excellent verbal and written skills are required. Must be a high-performer in a fast-paced, pressurized environment.

Qualified candidates should submit a cover letter and resume with salary requirements to:

New York City Bar Association
Attn: Director of Human Resources
42 West 44th Street
New York, NY 10036
Email: [humanresources@nycbar.org]

 


 

Position Title: VP Development and External Relations
Department: City Bar Fund
Position Report to: Executive Director, New York City Bar Association
FLSA Status: Exempt

In this position, the Vice President of Development and External Relations supports the board's fundraising activities and is a key fundraiser responsible for expanding and diversifying the base of support of the City Bar Fund, the charitable arm of the New York City Bar Association. The position requires the ability to sharpen and implement the organization's strategic development plan.

Job Function

Reporting to the Executive Director of the New York City Bar Association, the VP Development and External Relations, serves as a key leadership team member and an active participant in making strategic decisions affecting the City Bar Fund. In partnership with the ED (who oversees the 501(c)(3) City Bar Fund, the nonprofit organization related to the Association), this position is responsible for fundraising and development activities in collaboration with the directors of each program line. The successful candidate will help forge new relationships to build the City Bar Fund's visibility, impact, and financial resources. The VP Development also will implement and sharpen a comprehensive plan for developing key external alliances by cultivating individual and institutional philanthropic support.

The VP Development will have primary responsibility for establishing and implementing the infrastructure needed to grow a $5M budget through the solicitation of major gifts, foundation and government grants, planned giving, special events, and corporate support.

S/he will expand and diversify City Bar Fund's donor base/pipeline and work closely with other team members to secure funding for new initiatives. In addition, the VP will work closely with the City Bar Fund board of directors (and its development committee) and support board members as they take on a more active fundraising role.

It is expected that the amount raised by City Bar Fund will increase in future years as the VP Development systematically and effectively strengthens the organization's overall fundraising capacity.

Responsibilities

  • Support and partner with the New York City Bar Association ED, the City Bar Fund program leaders, and board members on all major fundraising initiatives
  • Collaborate with senior staff counterparts to develop and implement the City Bar Fund's financial strategy
  • Actively work with the ED, Board, Development Committee and senior staff to develop and implement a comprehensive development strategy to include corporate, foundation, government grants, etc.
  • Coordinate the fundraising activities of the City Bar Fund and its constituent units and assist the constituent units in their fundraising efforts.
  • Implement the fund development plans in accordance with ethical fundraising principles
  • Have primary responsibility for development and execution of all proposals; write and archive all proposals with a long-term relationship-management approach
  • Identify and develop corporate, community and individual prospects for the City Bar Fund's fundraising priorities and those of its program areas
  • Oversee the administration of a donor mailing list and database which respects the privacy and confidentiality of donor information
  • Oversee research funding sources and trends, with foresight, to help position City Bar Fund stay ahead of major funding changes or trends
  • Monitor all donor information; provide and present statistical analysis to board and senior leaders
  • Foster an understanding of philanthropy within the City Bar Fund and its board
  • Promote the organization to its donors and maximize public awareness of the fundraising activities of the City Bar Fund
  • Develop and implement a stewardship program aimed at cultivating deeper ties with donors, especially City Bar members at all career levels
  • Monitor and report regularly on the progress of the development program
  • Identify, develop, and mentor the development team

Education and Qualifications

  • At least five years of professional experience in a nonprofit organization and demonstrated success in a development function (managing and forging relationships with multiple donor sources) is preferred
  • Bachelor's degree required, Master's preferred
  • Tangible experience of having expanded and cultivated existing relationships over time
  • Excellent communication skills, both written and oral; ability to influence and engage a wide range of donors and build long-term relationships
  • Strong organizational skills
  • Flexible and adaptable style; a leader who can positively impact both strategic and tactical fundraising initiatives
  • Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside the City Bar
  • Management experience preferred
  • High energy and passion for the City Bar Fund's mission of mobilizing New York's legal community for good is essential
  • Ability to construct, articulate, and implement an annual strategic development plan
  • Strong organizational and time management skills with exceptional attention to detail
  • Excellent verbal and written communication skills
  • A professional and resourceful style; the ability to work independently and as a team player, to take initiative, and to manage multiple tasks and projects at a time

 

Salary range is commensurate with experience. Qualified candidates should submit a cover letter and resume with salary requirement to:

New York City Bar Association
Attn: Director of Human Resources
42 West 44th Street
New York, NY 10036
Email: [humanresources@nycbar.org]

 


 

Position Title: CLE Program Attorney
Department: City Bar Center for CLE
Position Report to: Director, City Bar Center for CLE
FLSA Status: Exempt

Department Function

The CLE Department offers various types of programs for attorneys to update and continue their education in the law as well as earn required CLE credit. In addition to the approximately 130 discreet live programs, we offer live webcasts, online/on demand programs and DVDs/CDs.

The CLE Department is committed to providing quality, timely and relevant programs to both newly admitted and experienced attorneys to serve the Bar's members and the Bar-at-large. The excellent quality of the programs is on the level of long-standing organizations whose sole business purpose is CLE, such as PLI and ALI CLE. In addition to New York, we are accredited in the States of California, New Jersey and Pennsylvania.

Job Function

Develop unique programs and coordinate all aspects of CLE programs.

Major Activities

  • Work with City Bar Committees and outside faculty to develop, coordinate and administer 50+ CLE programs.
  • Develop a budget for each program, including marketing plan and related expenses, and assume responsibility for meeting or exceeding that budget.
  • Manage and work with outside vendors and consultants in a number of areas, including regarding the printing and mailing of program brochures, catalogues, calendars and program materials.
  • Develop and undertake co-sponsorships on programs with other bar associations, professional associations, law schools, trade associations and the like.
  • Develop the program schedule in coordination with the Director.
  • Create programming for a Professional Development Workshop Series for City Bar members and others.
  • Work some evenings in connection with evening programs.
  • Depending upon qualifications, may directly supervise and assume responsibility for the professional development of up to three staff members.
  • Take on additional responsibilities/special projects as needed.

 
Education and Qualifications

JD degree required. Experience in development of CLE programs, legal conference planning, attorney professional development or business development preferred. Must possess excellent communication skills, be detail –oriented and able to think proactively and work independently.

Salary range is commensurate with experience. Qualified candidates should submit a cover letter and resume with salary requirement to:
New York City Bar Association
Attn: Tecca Williams, Director of Human Resources
42 West 44th Street
New York, NY 10036
Email: humanresources@nycbar.org

 


 

Position Title: A/V Coordinator (Part-time or Full-time)
Department: City Bar Center for CLE
Position Report to: Director/Deputy Director
FLSA Status: Non-Exempt

Department Function

The New York City Bar Association produces various types of programs, events and meetings, including those hosted by our Committees, or by the City Bar Center for CLE for attorneys to continue their education in the law, as well as a variety of outside groups who may rent our facility. Many of our programs require A/V assistance, including appropriate microphone and podium set-up, and laptops and screens for PowerPoint presentations; many of the events are audio and/or video recorded and some are webcast; and there are teleconferences and web conferences from time to time.

Job Function
Coordinate the A/V needs for all events at the New York City Bar Association.

Major Activities

  • Coordinate A/V needs for events, programs and other City Bar meetings, including:
    • Room A/V set-up as required by event and program hosts;
    • Providing technical assistance during events and programs;
    • Coordinating with Meeting Services Department, CLE Department and others to identify and plan for A/V needs; and
    • Coordinating with the outside A/V vendor and webcast partners for CLE programs.
  • Videotape events.
  • Edit video and audio.
  • Work some early mornings and evenings in connection with events and programs.
  • Take on additional responsibilities/special projects as needed.

Knowledge and Education

High School Graduate. College degree preferred. Proficient with A/V equipment including projectors, microphones, cameras. Advanced editing skills and experience a plus. Customer service-oriented and ability to work well with others. Exhibits excellent troubleshooting skills under high stress situations. Accomplishes assigned projects utilizing highly-developed communication, project management and time management skills.

 

Position available immediately.
If interested and qualified, please send cover letter, salary requirements and resume to:

New York City Bar
Attn: Human Resources Director
42 W 44th Street
New York, NY 10036
Fax (212) 382-6769
E-mail:
humanresources@nycbar.org
EOE

 


 

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