Consumer Complaints: Where to Go and What to Do

Many consumers face issues with the products they buy and the services they receive – especially during the COVID-19 pandemic. But if a product or service is faulty, many consumers do not know where to turn to for help. The Consumer Affairs Committee talked to several consumer agencies about how consumers can access their services and navigate their complaint processes.


Laura Dillion, Director of Consumer Assistance, New York State Department of Financial Services
Laura Levine, Deputy Bureau Chief of the Consumer Frauds and Protection Bureau, New York State Attorney General
Claire Rosenzweig, Better Business Bureau (BBB)
James Savage, Consumer Financial Protection Bureau (CFPB)