Internet Access in Homeless Shelters: Support for A.1755-A/S.8026-A (Wifi4Homeless)

REPORT ON LEGISLATION BY THE NEW YORK CITY BAR ASSOCIATION

A.1755-A (M. of A. Reyes)
S.8026-A (Sen. Gonzalez)

AN ACT to amend the social services law, in relation to providing internet access to all individuals residing in temporary housing; and to amend the New York state urban development corporation act, in relation to the ConnectAll digital equity grant program

THIS BILL IS APPROVED

The undersigned committees of the New York City Bar Association (the “City Bar”) urge the adoption of A.1755-A / S.8026-A (Wifi4Homeless), which would provide internet access to individuals residing in temporary housing. For purposes of this bill, temporary housing shall include but not be limited to, shelters for adults, shelters for adult families, small-capacity shelters, shelters for families with children, domestic violence shelters, runaway and homeless youth shelters, shelters in hotels or shelters for refugees (this report uses the term “shelters” generally to include all of these forms of temporary housing).[1] The bill would create a new subdivision (m) and amend Section 17 of the Social Services Law, to require temporary housing facilities to provide internet access with sufficient strength to all residents in all common and private areas. The State would be required to reimburse temporary housing facilities for 100% of the cost of providing internet access through the ConnectAll program.

The internet is an essential service, and this bill will ensure New Yorkers living in temporary housing are provided access.

I.  BACKGROUND: THE DIGITAL DIVIDE LEAVES HOMELESS NEW YORKERS BEHIND

The digital divide is not a new problem, but has gotten measurably worse in an increasingly interconnected, online world.  Today, using the internet to search and apply for housing, access finances, attend school, connect with healthcare services, appear in court, and apply for benefits has become the norm.  Phone calls are connected over Wi-Fi, business communications and government alerts are carried over email and text, personal records and documentation have been digitalized, and for many New Yorkers, the essential resource of internet connectivity has been put beyond their reach.

In May 2020, the City Bar Justice Center (the “Justice Center”) released a report titled “Homeless Need Internet Access to Find a Home: How Access to Internet and Technology Resources can Support Homeless Families Transition out of Homeless Shelters” (the “Report”).  The Report was published during the COVID-19 pandemic, which greatly exacerbated New York’s housing crisis, leaving over 68,000 people, including over 21,000 children, in New York City’s municipal shelter system. [2]  Today, more than 79,000 people are staying in New York City’s shelters.[3]  These individuals lack internet access, which is essential for reducing the length of stay in shelter and for facilitating connections to permanent housing.

The Report lays bare the devastating consequences of New York City’s stark digital divide on the lives of shelter residents, and its recommendations have been endorsed by a wide range of organizations, including law firms, legal services providers and community groups.[4]  As a result of the findings of the Justice Center’s Report, the City Bar launched a Wifi4Homeless campaign, which seeks to engage the public and partner organizations in raising awareness on the issue of lack of internet access and essential technology resources in New York City homeless shelters and urge the inclusion and prioritization of homeless shelters in any plans to expand broadband internet access for low-income New Yorkers.[5] The City Bar’s support for the bill is based on the findings of the Justice Center’s Report and our campaign. 

The Report found that only 1-in-20 of the residents surveyed had internet access through their shelter.[6] Because shelter residents do not have reliable internet access, individuals and families are unable to search and apply for new temporary or permanent housing, search and apply for jobs, participate in remote classrooms and complete assigned homework, apply for government benefits, stay connected to friends and family, access basic services or entertainment, appear virtually in a court of law, or obtain necessary medical care, addiction treatment, and mental health care.  Internet access has become increasingly necessary for schooling, counseling, telehealth[7] or any other service,[8] as many of these services have become reliant on Zoom or other internet-based platforms.  Poor or no internet connectivity leaves many shelter residents unable to effectively participate in critical services needed for their well-being. 

Providing internet to shelter residents is not just an issue of technology access for New York’s most vulnerable, it is also an essential tool to aid and empower certain individuals and communities that are more disparately impacted by homelessness.

A. Racial Justice

Addressing the digital divide is an issue of racial justice. New Yorkers of color are disproportionately represented among those experiencing homelessness.[9] Eighty-eight percent of homeless single adults and heads-of-household in family shelters identify as Black or Hispanic. An estimated 56% of people sleeping in DHS shelters are Black, compared with 24% of the New York City population.[10] Any policy that affirmatively bridges the digital divide homeless New Yorkers face is an essential step to address racial disparities in both the City and the State.

B. LGBTQ+

The digital divide also disproportionately impacts at-risk populations, namely domestic violence survivors and LGBTQ+ individuals, particularly LGBTQ+ youth.  The appendix to this report further explores the unique challenges facing these at-risk populations who are experiencing homelessness and the benefits that internet access can have on their lives.

C. Children

Much of the focus around this issue has been on school-age children residing in shelters. At least 154,000 New York City students experienced homelessness during the 2024-2025 school year, an increase of nearly 50,000 since the 2021-2022 school year; more than 65,000 of those stayed in City shelters.[11]  Statewide, over 187,000 students were identified as homeless during the 2023-2024 school year.[12] The overwhelming lack of reliable internet and the technology issues facing homeless students are extensive; the lack of reliable internet or technology has severely disrupted students’ ability to participate in remote learning, extracurricular educational opportunities, and completing homework or research assignments outside of school.  The City Bar has issued multiple reports which further outline the unique issues facing New York City’s homeless students and their need for reliable internet access.[13]

While New York City has equipped certain shelters housing school-age children with internet access,[14] this in no way reduces the need for the proposed bill.  This bill will ensure that all shelter residents across the State have internet access regardless of where their shelter is located.  New York City’s efforts also do nothing to help adult shelter residents engaged in GED, vocational, or college course work who do not live in qualifying shelters but face the same barriers to remote learning as school-aged children.  Education is critical to an individual’s ability to participate in society.  It promotes the social, economic, and intellectual well-being necessary to live a stable life and avoid homelessness. For shelter residents, education may reduce the length of their shelter stay and facilitate their exit into permanent housing.

D. Seniors

The number of older individuals experiencing homelessness in New York has increased dramatically in recent years, with single adults aged 65 and older in New York City’s shelter system more than doubling between 2014 and 2022.[15]  Senior shelter residents face many of the same barriers as other populations, including the inability to search and apply for permanent housing, access telehealth services for medical care, mental health treatment, and addiction services, or connect with government benefits programs, all of which increasingly require reliable internet access.   For seniors who may be less familiar with digital technology, consistent internet access within shelters can provide an opportunity to develop digital literacy skills while accessing essential services.  It is vitally important that the growing population of seniors in the shelter system have access to reliable internet to support their transition to stable housing and improve their overall well-being.

It is critical for all of the aforementioned reasons that all New Yorkers residing in the shelter system have access to reliable internet.

II.  CONCLUSION: THE PROPOSED LEGISLATION CAN NARROW THE DIGITAL DIVIDE AND ITS ADVERSE IMPACTS.

For the reasons outlined above, it is critical that the State act quickly to close the digital divide. This bill would represent a huge step forward by ensuring that all shelter residents across New York State are finally guaranteed reliable internet access.

Social Welfare Law Committee
Children & the Law Committee
Domestic Violence Committee
Education & the Law Committee
Immigration & Nationality Law Committee
Legal Problems of the Aging Committee
Lesbian, Gay, Bisexual, Transgender & Queer Rights Committee
New York City Affairs Committee
Presidential Task Force on Artificial Intelligence & Digital Technologies
Pro Bono & Legal Services Committee
Sex & Law Committee
Technology, Cyber & Privacy Law Committee

Reissued May 2026

APPENDIX

THE IMPACT OF THE DIGITAL DIVIDE ON VICTIMS OF DOMESTIC VIOLENCE AND LGBTQ+ INDIVIDUALS

This Appendix identifies how the digital divide disproportionately impacts at-risk populations, namely domestic violence survivors and LGBTQ+ individuals, particularly LGBTQ+ youth. It is critical that the State close the digital divide, so as to prevent further, irreparable harms to these aforementioned at-risk populations and support their human dignity.

I.  BACKGROUND 

Homelessness is experienced at disproportional rates among survivors of domestic violence (including intimate partner violence), including people who identify as a sexual and/or gender minority (herein, “LGBTQ+”),^[16] as compared to the general population.

Domestic violence is the leading cause of homelessness, particularly for women, according to the National Law Center on Homelessness & Poverty.^[17] Individuals experiencing domestic violence are forced into homelessness by virtue of survival: they must flee their homes because they have no choice – to remain at home would be to risk further abuse.^[18] In 2002, in New York City almost half of all unhoused parents had been abused, and one in four unhoused parents were unhoused as a direct result of domestic violence.^[19] Later, in a 2014 survey of 25 U.S. cities, 15% of all unhoused adults were identified as survivors of domestic violence.^[20] For LGBTQ+ people, domestic violence may be one of many possible causes for their homelessness; others include poverty, ethnic, racial, and other forms of discrimination, substance use, and mental health issues.^[21] For LGBTQ+ youth, homelessness is often caused by a parent or guardian’s rejection of their sexual orientation or gender identity.^[22]

Rates of homelessness are even more stark for LGBTQ+ people as compared to non-LGBTQ+ individuals. A national survey in 2020 found that, regardless of the cause, LGBTQ+ people experienced homelessness twice as often as the general population.^[23] In a report related to that survey, the Williams Institute found that, of those LGBTQ people who experienced homelessness, 20.2% of LGBT+ adults experienced homelessness before age 18, and 71.3% experienced homelessness at age 18 or older.^[24] Forty percent of homeless youth identified as LGBTQ+.^[25]

II.  THE BENEFITS OF INTERNET ACCESS FOR IMPACTED POPULATIONS

One immediate resource that could help mitigate the issues that may arise from homelessness for survivors of domestic violence and LGBTQ+ people is access to the internet. The internet is “how we access government services, look for work, find our homes, and stay connected in our day-to-day lives.”^[26] Thus, making the internet available in shelters would enable those residents who are survivors of domestic violence and LGBTQ+ to access support services and legal information, resolve information gaps and combat disinformation, enroll in healthcare and otherwise access health information, connect with others, and self-actualize.

A. Access Support Services and Legal Information

“The Internet [is] a powerful tool for anyone experiencing domestic violence, and can be essential for survivors to access help and information.”^[27] Making the internet readily available in shelters would enable survivors of domestic violence and LGBTQ+ people to access legal information, information about local law enforcement,^[28] information about other shelters in their area, and other support services, such as the National Domestic Violence Hotline’s online services.^[29] For survivors of domestic violence, the Internet also empowers survivors to retain digital evidence or transmit it to law enforcement.^[30]

B. Resolve Information Gaps and Combat Disinformation

For survivors of domestic violence, they may face information gaps about domestic violence or, worse, “powerful barriers in the form of information myths.”^[31] Like combating fake news, access to the internet would enable survivors to better understand their own circumstances, as well as accurate information about domestic violence. For example, the website for the One Love Foundation includes information about the signs of healthy and unhealthy relationships.^[32]

The same could be said for LGBTQ+ people. LGBTQ+ people may use the internet to seek out information unavailable to them elsewhere, for example about LGBTQ+ history and entertainment, as well as to combat disinformation. Access to the internet for LGBTQ+ people is important now more than ever, as LGBTQ+ disinformation is widespread,^[33] and support of LGBTQ+ people, especially youth, and education about and access to LGBTQ+ related topics has become so controversial in certain states.^[34] Many LGBTQ+ individuals experiencing homelessness came to New York City from states where LGBTQ+ rights are not respected.[35]

C. Enroll In and Receive Healthcare, Including Telehealth, and Otherwise Access Health Information

It is critical that these at-risk populations be able to search for a doctor, a clinic, or engage a telehealth provider who may specialize in their immediate needs. However, as Angela Siefer, executive director of the National Digital Inclusion Alliance, notes, “Telehealth is considered this amazing new tool, but really it’s only amazing for some folks.”^[36] Namely, those who have access to the internet, as access to the internet is a prerequisite for telehealth services.^[37] Providing internet to shelters would thereby enable survivors of domestic violence and LGBTQ+ people access to telehealth, at a time when in-person care is far less convenient.

Access to the internet would also enable these at-risk populations to seek out health information on their own, to better understand their reproductive and sexual health, because it is a way to immediately access credible information privately^[38] and anonymously.^[39] For LGBTQ+ youth, 81% of which use the internet to search for health information,^[40] the internet is especially important “because they did not have anyone to ask.”^[41]

D. Connect with Others 

Using email, social media, and other means of electronic communication, these at-risk populations can (re)connect with others. For survivors of domestic violence, digital communication tools are “a vital part of their safety.”^[42] The internet enables survivors of domestic violence to notify their trusted network, including friends, family, and job, of their whereabouts without risking a run-in with their abuser. On the other hand, though, usage of the internet may pose risks related to cyberstalking by their abuser.^[43] However, these risks can be mitigated by certain physical and digital tools, such as shared computers, private social media profiles, and encryption.^[44]

For LGBTQ+ people, digital communication is critical, as 80% of LGBTQ+ adults use the internet for networking purposes,^[45] and LGBTQ+ youth use the internet for identity formation. “LGBTQ+ youth may … use online spaces to connect with peers who have similar experiences. Safe, and affirming online LGBTQ+ spaces allow them to feel like they are part of a community and worthy of respect and celebration.”^[46]

E. Self-actualize

The internet enables at-risk populations to self-actualize – i.e., realize their potential by searching for permanent housing and a new job – to ultimately move out of a shelter and closer to self-sufficiency. Not having access to the internet would put these individuals at “even more of a disadvantage” because, in the majority of cases, everything from job applications, to apartment and utility applications, to bus schedules, are available online only now.^[47] In fact, a 2017 report by the U.S. Congress Joint Economic Committee found that unemployed individuals are more likely to find a new job more quickly if they have Internet access, likely due to the ability to access online job search resources.^[48]

III.  CONCLUSION

The internet can provide many benefits to survivors of domestic violence and LGBTQ+ people, but first it must be made available to them. That is why it is critical for the State to take action now, to support internet access at homeless shelters. This is not a matter of technology or infrastructure, it is a matter of human dignity.

Issued May 2022
Updated March 2026

Drafter: Cory Lamz, Sex & Law Committee