In the News
City’s Online Referral Service for Veterans Struggles to Connect (The City)
The City, October 11, 2019
CITY’S ONLINE REFERRAL SERVICE FOR VETERANS STRUGGLES TO CONNECT
“At a City Council hearing on VetConnectNYC last month, Culhane and other advocates also noted that some of the 102 service providers have lengthy waiting lists — meaning that even when veterans are connected, it doesn’t guarantee they’re getting quick help….At that same hearing, Kent Eiler, project director at the City Bar Justice Center’s Veterans Assistance Project, said the hub seemed to make the referral process unnecessarily onerous. A user who clicks on a need for legal services provided by the City Bar Justice Center isn’t put in touch directly with the center, but rather asked to leave their information so that VetConnect can make the referral itself, he said.”
