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Crain's New York, December 1, 2013

It's Getting Harder to Process

The regulatory crackdown stems from a 2008 investigation by Consumer Affairs that found widespread violations of record-keeping requirements..."For years, too many process servers failed New Yorkers, especially those struggling with debt and those being pursued in court for debts they didn't even owe," a Consumer Affairs spokeswoman said....The New York City Bar Association supported the 2010 reforms because of the number of cases in which people subject to legal action were not properly served, never showed up in court and were hit with judgments. The scenario was especially common in consumer-debt cases.

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